Our people make Amplex Customer Service second to none.
You won't find our level of customer service and commitment at most larger operations. We can be so efficient and flexible at Amplex because we are small and family owned. At many larger distribution companies, every department is specialized and often autonomous from other departments. This lack of communication can affect the correctness and promptness of processing your order. Here, we work together for the good of every customer.
There is little turnover at Amplex; most employees have been with us for many years because we are treated well in an environment that encourages teamwork and camaraderie.
At Amplex, you speak to the person who manages your order, instead of having to go through several layers to get answers. This means faster resolution of problems or questions.
All Amplex employees are cross-trained so they have full knowledge of products and processes if their help is needed. For example, our TeleServices team members are trained on Picking and Packing, and our top managers are trained in TeleServices.