Prior to providing any services, Amplex’s team of professionals meets with potential clients to determine client needs and how Amplex will meet those needs. After a tour of our corporate facility, the client is given a written proposal with itemized pricing that describes services in detail. Amplex account managers strive to ensure clear communication and a high level of confidence in our service capabilities during the decision-making process.

For customer convenience, Amplex accepts orders from in-bound and out-bound calls, faxes and e-mails, along with EDI files or other electronic media. Our customers’ satisfaction is our most important task. We pay close attention to all details from our first meeting until your needs are satisfied.

Our professional customer service representatives accept in-bound calls from our toll free (800) number and make daily out-bound calls. They are available to take orders, answer questions, anticipate problems, offer solutions, give inventory updates, and share information about pricing specials and other incentives.

Our Customer Service Department is open to serve customers from 7:00 AM to 4:00 PM Central Standard Time (CST), Monday through Friday, with a voice mail system available 24 hours a day, seven days a week. Providing an exclusive toll free (800) number, the Customer Service Department accepts regular and emergency orders via in-bound calls. We will customize our service to meet your needs and be meticulous when handling your inventory. We'll take care of your orders, fill them accurately and distribute them on a timely basis.

Customers can track their orders via a web-based inquiry which we provide or by calling one of our customer service representatives toll free.

After orders are filled and inspected by Amplex's Quality Control Department, orders are shipped rapidly. To ensure quality control and expert distribution services, we provide shipment transaction information and tracking reports customized for our clients’ needs.

Inventory levels are mutually established, and all inventory deliveries to Amplex are carefully inspected for compliance to product specifications and correct quantities. Any discrepancies that are found are immediately reported and appropriate action is taken.

Our warehouse is equipped with an 802.11 wireless backbone, facilitating hand held and fixed mobile inventory tracking devices. Our warehouse management system is configured to track product at the batch, lot and serial number level thereby allowing us to locate your product quickly. This accuracy allows us to ship the right product, to the right customer, at the right time.

We provide our clients with web-based access to their inventory 24/7, with full transaction history.

Amplex strives for orders to be 100% accurate and we go to great lengths to ensure accuracy. We carefully pull ordered products and pack to specifications. Orders are then double checked by highly-trained inspectors to ensure correct fulfillment and quality control. OUR GOAL: Ship the correct products to our customer every single time.

Value-Added Fulfillment Services Available:

• Printed materials management and bulk mailing
• Pick & Pack services
• Custom Labeling
• Kitting & Bundling
• Packaging & Repackaging

Depending on our customers' needs and capabilities, Amplex provides customers with accurate and timely transaction information. Amplex provides this information by utilizing EDI and e-mail. Our Management Information Systems (MIS) Department works with clients to ensure they are receiving all the data and information in formats they require.

Amplex uniquely offers return services for customer-driven and product recall returns. To better serve our clients, we also offer general assembly and packaging services, in addition to specific point of sale (POS) material assembly and distribution.

Our full line of services can be customized to meet individual needs.