24-hour Customer Service.
TeleServices knows every product thoroughly. We call our department TelesServices because it encompasses not only customer service but extensive telephone knowledge and round-the-clock answers. Far beyond just handling inbound calls, each representative is highly educated on all relevant models or products on the market. Even if a model is no longer sold, they know which model it has been replaced with. Try asking similar questions to any typical call center of a distributor.
TeleService personnel can also anticipate problems and provide inventory updates. Given the high turnover in many retail stores, the consulting knowledge that TeleServices provides is a training resource for your own sales representatives. We can bring your employees up to speed on how to order, provide important product features and even furnish tips on how to more effectively sell products.
Since most competitors concentrate on bulk shipments, they don't have a call center. And those that do have call centers located offshore. Our call center is in Grand Prairie, Texas. You always get knowledgeable, easy-to-understand help. Direct to store, direct to customer…we aim to please.
We accept orders in a variety of ways:
- Inbound and outbound calls
- Electronic Data Interchange files
- Faxes
- Electronic files